Ramifications are all around us. From the decisions we make, to decisions that others make that affect us. These ramifications come about from all sorts of different directions. It’s like pushing a domino and watching them race forward knocking down the next and the next. We have ramifications for our decisions that we make and we need to help others navigate their ramifications for their situation and issues as well.
Today I want to focus on the ramifications of our customers and team members decisions on how they respond to their situation and issues. The past weeks we talked about issues and how to help understand the customer and team member’s current issues they are facing from the situation they are in.
We need to also understand what the ramifications are if the issues and situation are not resolved to the outcome they want. This may mean that they end up buying a competitor’s product / service, or joining another organization to where we have to find a new person that fits our culture, has the tools we need to perform the task we need them to perform, etc.
It benefits us to make sure we are reaching out to help our customers and team members that are facing a situation and issues to avoid the ramifications that hurt our bottom line. Not so that we are just focused on our bottom line, but that of serving. By doing this we can actually build trust and engagement with customers and team members.
A great deal of sales professionals and leadership people think that it’s just a numbers game and to a small point that is true, but for the majority by showing up and showing we care we can maintain long lasting relationships and avoid the waste of money on onboarding new customers and new employees. We need to put a value on others in order to build lasting relationships and trust. Otherwise we risk spending more money to onboard.
Every customer and new employee has a cost involved with getting them set up and up to speed with our systems and processes. We lose time and money when we have to consistently perform this loop. Now we can’t eliminate every instance of this, but we can minimize this by focusing on serving our customers and employees.
Asking questions to understand the situation, the issues, and the ramifications will help us to understand our customers and employees. When we truly understand these three areas, we can then help find solutions for them that likely will minimize cost impacts to our organization.
When we are successful in helping them, trust goes up which means speed goes up and costs go down.
This means more PROFITS!!!
Who doesn’t like more profits? We also gain more engagement from this process of understanding others as well which means that we will be able to make it through the hard times together.
We need to take the focus off ourselves and serve those around us if we are going to gain traction.
For more information on building trust and understanding people check on the links below for my online trainings that you can do at your own pace.
Have a great week!
“Businesses wonder why it is still hard to be thought of as the brand of choice with customers. How can our business make more profitable transactions and stay out of the commodity battle with low profits? I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”
https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet
https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book
https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training
https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training