Ever wonder why some people just don’t follow our direction? Ever hate having to interact with some people because you just know they are going to sabotage your plans?
In sales and in leadership, we have to deal with a lot of people. Some might cringe at that and want to just order people to do something, but unfortunately when people are involved it is messy. We can’t just simply demand things.
People have many things they are juggling on their day to day plates and we need to understand why they may be acting a certain way if we are going to be able to work with them. I’m not talking about gossip stuff, but finding out what is going on. Peel the onion to get to the less superficial level. In cooking we learn that the deeper layers of an onion are the sweeter and most flavorful layers. The same thing happens for learning more about people.
If we simply put a label on someone because they are acting a certain way without know the facts behind the situation, how can we be justified in that? We need to do better!
I have had a manager that has checked in with me periodically when they found out about a situation I was going through. This meant the world to me as I was in the struggle of emotions, mental fatigue, and stress. It affected my work, my attitude, and my success. It actually kept me working for the organization instead of leaving because someone showed they cared. This is how our employees and customers feel as well.
I have had many customers that were struggling through situations that I have been able to lend an ear to, a helping hand to, and simply showing that someone cared. This helped them see that they were not alone in the situation and that others would lend a hand. Even if it is just an ear to let someone vent. People are meant to be around others. We need others to know that they matter.
Ramsey Solutions in Tennessee mandates that managers know what is going on with their subordinates so that they can help, rally the team around the individual, and to mitigate pitfalls. They know if a family member is going through a severe illness, if a baby is on the way, or some other major event. This way they show that the team member is valued and cared for. Showing people we care is vital for trust and influence. It’s called empathy which unfortunately is in short supply lately.
Understanding the situation is crucial to helping solidify any issues that are popping up and so that we can move forward together. If we don’t, we lose time on an already limited clock that is ticking down. Gain more engagement and influence by understanding the situation that others are in and learn more about them so that they know they matter.
Wouldn’t you rather associate with an organization that you feel values you? Why not be that person that reaches out to customers and team members to let them know they matter as well.
Have a good week!
“Businesses wonder why it is still hard to be thought of as the brand of choice with customers. How can our business make more profitable transactions and stay out of the commodity battle with low profits? I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”
https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet
https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book
https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training
https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training