How Is Your Coaching?

To carry on the discussion from last week about leadership and engagement, lets continue by talking about how as a leader we need the correct coaching with our teams.  Spoiler alert” it’s not by yelling.”

How are you at coaching your team and your family? 

Are you like a college football coach constantly sending in directions?

Business leaders think being a coach means constantly sending in orders like a coach on the sideline of a football game.  They believe they should tell the team what to do and how to do everything and then the team will just execute.  The issue is that these people just become “yes people” and do not learn to not think for themselves.  Instead, these individuals constantly come to the coach for the answers for everything and anything essentially slowing the organization down.

This style of coaching does not promote effective thought in individuals and does not allow them to break through ceilings.  What I learned in 2016 from John Maxwell about coaching is that coaching is not about telling people what to do.  Coaching is instead asking questions for the individual to produce their best answer for the given situation.  It’s encouraging them to look within for their best answer.  Not telling people what to do, but allowing them to look deep inside to derive their answer.

Most of the time in business we are trying to answer questions and get to solutions fast.  We are looked upon by our peers, or reports to provide the course that is needed so much that we get used to coming up with the answer all of the time. When we arrive home at the end of the day, we are still dictating what needs to happen, how it needs to happen, and when it needs to happen to our families if we are not careful.  Will that help our families thrive?

We are getting things accomplished, but we need to grow others around us so that they can make decisions so if we were to be “hit by a bus” they could still move forward.  If we are not coaching these individuals correctly, we are actually hurting them.  We are not allowing them to grow their confidence in decision making, and growth from within.

As coaches, we can not be the sole source of answers.  We need to help cultivate within those around us to find those answers if we want to move forward fast together. 

Coaching is also the act of giving more and more trust to those around us as they exhibit those traits we are working to grow in them.  We do not give a underaged child keys to a brand new Ferrari and say you’ll figure it out.  We need to guide them and train them before they are free to make those decisions.  We need to continually ask those thought provoking questions to help them come up with better and better decisions.  Even if those decisions do not align with what we believe is best at the time, we still need to trust the process to help them grow. 

Ultimately, we will expire and it is on us to grow those around us. 

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

Why Quiet Quitting and Quiet Firing Are Not New

Quiet Quitting is this new phrase for those employees that are trying to do the bare minimum to not get fired from their work and still collect their pay check.  This can be claimed because people want to have a better work/life balance, quality of life improvement, or just pure mailing it in.

Quiet Firing on the other hand is where management does not want to have the tough discussions with employees about their lack of achievement.  They keep cancelling meetings, not opening time up for one-on-one meetings, not responding to emails.    The manager just makes themselves unavailable to the employees.

So why is this not new.   It’s the same thing we have been talking about with those engagement surveys.  That is right disengagement is the same thing as quiet quitting and quiet firing.  Employees that are disengaged from their work will not be efficient and will not move the organization forward.  Goals will be missed, profits will go down, costs will go up, and the mood from the team also suffers.

What we need to be focused on is not allowing quiet quitting and quiet firing to happen.  We need to be intentional with our employees and managers.  We have to take it upon ourselves to focus our efforts to stay engaged, or we need to find something else. 

There is no quality of life improvement from being disengaged in an area of our lives.   There is no improvement in relationships when we are not engaged.  It is like a pool of water with no movement.  Scum starts forming, and starts to smell bad. 

We need to get our pride put aside and focus on doing our best even if those around us are not putting forth their best.  People will take notice from us going the extra mile and challenge the status quo.  They will start seeing the movement and want to also put forth the extra effort as well. 

We need to make sure that our culture is one of growth and improvement.  One that people will not give up and quit anything.  We need to address issues if there are issues and find ways to give it one more shot.  We need to put forth that effort so we can leave it all out on the field instead of have regrets. 

It is on leadership to set the tone, but here is the thing.  John Maxwell wrote a book called 360 degree leader.  That means that leadership is not just from a title.  Leadership belongs to the individual not the title.  We have to put forth the effort and be the example.  It will become contagious after we build the momentum to go the extra mile.

We can influence the rest of the organization by the way we show up and how we are engaged.  We can either show up and put our best foot forward and be a shining light, or we can be disengaged and pull the organization down. 

It is up to us to be engaged or not engaged.  No new words, no new language, just get engaged and be the change.

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

Are you Building Trust During This Season?

Christmas is here!  This is the time of year where we are giving presents away to others and enjoying quality time with family and friends.  Ever stop to think why we find more joy at this time of year than any other?

In the book Well Being from Gallop who do studies on people for just about everything, they write about how spending and focusing on others actually makes our mood better.  That’s why we need to really think about our intentions when we are interacting with others. 

If we are in a bad mood, are we just trying to bring others down, or are we trying to help them?  Are we trying to build better relationships, or just help ourselves get to a better place?  What is the motivator here?  Are we being selfish, or are we being giving?

Ever wonder why some people just don’t trust us?  No matter what we do, it just seems like they will not accept us as being honest and worthy of trust?

There are so many areas that can derail trust, but today I want to focus on one huge variable in building trust that most people have a blind spot to. 

The main variable in trust that derails most people is Selfishness.  That’s right, the level of selfishness that is in us determines how much others will trust us.  If our actions in working with people is only to accomplish what we want to achieve and not caring about others then we will not get gain trust.  Selfishness is the largest factor of trust.

We all have difficult people in our lives.  We are all selfish to a degree.   Just look at a toddler and how they play with others with the same toys.  They don’t share.  They want all the toys.   We have our wants and dreams and we want to achieve them and that is okay.  The issue is when we want others to help us achieve those wants and dreams and not care about helping them as well.  We forget that others need help as well when we are in that selfish frame of mind.

Zig Ziglar has a quote that states, “You can have everything in life you want, if you will just help enough other people get what they want.”  Simply said, stop thinking about ourselves first and start looking to others on how we can help.  Whether that is communicating effectively, lending a hand, or just listening to someone else we need to be focused on helping others.  It’s just like farming.  Planting one seed doesn’t net a huge crop, but planting millions of seeds, the harvest is plentiful.

That’s right if we truly want to others to trust us enough to help us, then we have to change our focus from one of receiving, to one of giving.  We also need to do this for the right reasons. 

We can be the most competent, consistent, vulnerable, people out there, but if we are only out for our own gain, well it will be an uphill battle to build trust.  We must check out selfishness.

This Christmas when we are engaging others and attending Christmas parties stop and think about why we are engaging others.  Look at our moods when we are exchanging gifts.  Are we happier when we give or when we receive?  Chances are when we watch other’s eyes light up with joy when they open that thoughtful gift we searched for we have that extra kick of energy and a larger smile.

Who is someone that you could build more trust with by changing the view from what can I get to how can I give this Christmas?  It will help you build trust in the long term.

Merry Christmas!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

Why This Questions Is Crucial With Others

Isn’t this a question we all ask?  How can you help me? 

All of us by nature are born with the innate desire to find out how we can be helped by associating with others. Call it selfishness, survival, whatever you want to call it.  We are born with this desire to find out how we will benefit by the interaction with another. 

Our customers want to know how they will get to a better place by doing business with us as well.  Just like us, they want to know how their lives will improve.  It’s up to us to answer that question each and every time we interact with them.  If we chose not to, then we will find ourselves receiving price down requests instead of how can we help them innovate.  No one wants to continually fight cost down requests.  We want to have people coming to us for help and providing solid solutions for them.

The question we should be asking ourselves is what do we have in our capabilities to make the customer’s life better?  How by doing business with us will we help them.  This is a crucial change in our focus.  Instead of focusing on how we can benefit, we need to shift that focus onto how we can help the customer.  What is it that we, and our organization can do to help the customer get to a better place. 

Do we have a software package that will allow for the customer to spend less time counting inventory with real time updates?  Do we have interactive videos that will help the customer walk through and diagnose malfunctions with their equipment?  How about an app that tells the customer when their robot they are using is not functioning as efficient and needs a service call before it breaks?  

One thing that I have strived to do is add value in each interaction.  It doesn’t have to be monetary all the time.  It can be helping the customer with software that we are fluent in that they may be having issues with, ideas and local hot spots for a vacation location that the customer wants to travel to that we have also visited, life hacks, deals, helping them find toilet paper when the country is freaking out during a pandemic, connecting them with someone we know that can help them, etc.

The key is to take the focus off of wondering how we can capitalize from the exchange and how we can add value to the customer.  I love the quote from Zig Zigler that says, “You can get everything in life you want if you will just help enough people get what they want.”  Read that one more time and marinate on that for a few minutes…

It doesn’t mean we just give away all of our profit if we are selling something, but it does say constantly add value with those we come in contact with and focus on how we can help them.  Not for how we will benefit, but how that person will get to a better place.  It is harder to accept something with a closed fist, but with an open hand more can be added.

I know we are all in stressful times right now with what is going on in the world, but we will get through this and we will become stronger because of it.  Innovation is happening each day and we will be ready for the next challenge.  If we open up our hands today and help those around us especially in this time of need, we will get to a better place ourselves.   

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

The Question To Ask For Trust With Others

Today we get into the second question that customers are asking themselves when speaking to sales people.  Do I trust you? 

That is a huge question that if answered No, can stop you from selling anything to that customer.  If they do not trust you then you are stuck and you can’t get past the first of five buying decisions. 

I have spent the majority of my sales career studying why people buy.  Being that I was an engineer there had to be an equation and magic was not going to be the answer.  What I found is that when people use humor, are upfront, and show empathy towards others.  That is when people really start to open up and trust.

I’ve had a manager that had issues gaining trust.  This manager would openly tell anyone he first met within the first few minutes about his Christianity, but his actions would contradict what he would say he stands for.  He was explosive to be around and would demand you follow his view points on business.  If you challenged his view points, watch out!

This kind of behavior erodes trust the same as lying to others.  Trust is crucial for any kind of growth between sales organizations and their customers. 

So how can we grow trust fast?

1.     Social Proof

2.     Heart of a teacher

3.     Open and honest communication

4.     Encourage customers to show you opportunities for improvement

Social proof is using a mutual connection between the customer and yourself.  So many people like Dr. Oz, Dr. Phil, music artists, etc would see huge followings after being on the Oprah show.  Once they leveraged that connection, they were considered the go to expert.  Now we can’t all get on the Oprah channel, but we can leverage anyone that we know who knows us well that could reach out on our behalf. 

Having a heart of a teacher is offering help to the customer get them to a better place even if it does not benefit you. Teaching the customer to give them free knowledge for the heart of helping them is something that is lacking in today’s culture.  People tend to only want to help if they will receive something in return.  What I can tell you is that if you want to gain trust, you have to have a heart of a teacher to help the customer.

Open and honest communication means reaching out when you see something bad coming, but also making sure that the customer is not unsure about anything related to your products.  Making sure that they are communicated to in a personal level is key.  Pick up the phone when you can instead of just sending an email.  This is something that I still struggle with sometimes when I am busy, but what I have learned is making sure I talk to the customer is key.  Keep in mind the written word it taken negative most times when someone reads it.  Most of communication is nonverbal, posture, tone of voice, etc.  An email does not help with communication.

The last key thing to do is encouraging the customers to show you opportunities for improvement.  Allowing the customer to feel like they are a part of the product design in the future makes them feel like they are a part of something more than just themselves.  We all strive to feel like we are included in decisions, so encouraging them will allow for this to open up.

There you have it. Four ways to grow trust fast.  Just put on your SHOE to walk with the customer… You need to have your shoes on if you plan to walk the talk.

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

The First Question to Ask

Good morning everyone.  Last week we discussed the three questions that customers ask when the meet with us on every interaction.  If you missed it go back and read it as it will help you with this week’s post. it only takes three minutes to read.

The first question that we ask ourselves subconsciously when we interact with another person is “Do I like you?”  Our brains are trying to figure out if this person standing in front of us is a threat or a potential ally.  Should we stay, or run like…

Physically our bodies will change posture depending on how this question is answered.  Our posture will literally change as much as leaning in to leaning back depending on engagement and trust.  This is why sales professionals have been taught to always mirror your customer’s posture.

Did you know that depending on if you are male or female you tend to want to stand in different postures when interacting?  Women prefer to stand at 90 degree angles to men when they are interacting in the personal space.  They naturally want to keep a guard up to not feel vulnerable.  Men typically like to stand face to face total body facing their counterpart.

Are you starting to see how this might be a problem getting someone to like you if you do something small like use the incorrect stance?

Here is something else that will impact the way someone answers that question.  The color you wear on your clothing can also impact how you are judged.  That’s right the color we wear actually has an impact on how others perceive us.  We could start the discussion off on the wrong foot just by color.  In Robert Cialdini’s book “Influence” he breaks down the colors and what they mean.  It is a must read if you are working to sales! To make it easier for you, I tend to wear light blue and white shirts when I meet someone for the first time because those colors are associated with “Trust.”  They are also calming colors.  I want the customer calm and feeling like I am a trustworthy advocate for them.

I make sure to wear the right color tones for the meeting that I am about to have.  The reason is I need the customer to feel at ease while meeting with me.  They will be more relaxed and willing to hear me while we are discussing a topic.  I also pay close attention to their posture as what I have learned is that 93%  of communication is actually non-verbal.

Here are some other factors that can affect the first impression:

Scents you wear, voice tonality, pace of speech, jewelry, etc. 

The old saying you only get one chance to make a first impression still is true today.  Making sure we are paying attention to the person standing in front of us will help us greatly generate trust.

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

Three Questions To Help Us With Others

Do I like you?

Do I trust you?

How can you Help me?

These three questions are asked in our subconscious every time we interact with someone.  Our bodies are hardwired to want to know if we like, trust, and can be helped by the other person.  These questions have been embedded into our survival since the beginning of mankind.   We also are programmed to know if we are safe in an environment, or if we need to run (fight or flight response).  Think about that when you are in the grocery line and someone coughs…

In business, if we are not answering these questions for our customers then we are not helping our customers.  It’s about answering these questions that gets us into meetings to discuss larger topics that the customer needs answers to.  They need us to help them get to a better place.  If they didn’t need us then we would not be in the conversation. 

The great thing that we have going for us if they are interacting with us, then they are actively searching for solutions. Even if they don’t currently know it yet!  That is right sometimes the customer does not know what they need before they meet with us.  We need to study them and their needs so that we can support them with the best option available to them.

Have you ever been talking to someone about a topic and a great idea pops into your head?  Most of the time though we forget about these ideas 15 minutes after we have thought about them.  The same thing happens with our customers when we are talking with them.  When they do this, we need to take notes and keep asking deeper questions.  At the end of our time, we need to summarize the major topics and see which ones the customer really wants to dive deeper into for the next conversation?

Now for an exercise.  I want you to sit back and think of an interaction with a recent customer that did not buy from you and ask the three questions from the customer’s point of view: Do I like you?, Do I trust you?, and how can you help me? During that interaction, where could you have done something more that would have likely resulted in an opportunity? What might you have missed answering for the customer out of the three questions?  Chances are we get comfortable with customers and our sales process and we forget the most crucial buying decision “us” that the customer has to decide on.

In the coming weeks we will dive deeper into each of the three questions, but for this week I want you to ask those three questions at each interaction.  You don’t have to be selling them something either.  It could be a family member, neighbor, coworker, mail carrier, etc.  Focus on answering each of those three questions to the best of your ability, even if you are talking to them while in quarantine via phone call, or web meetings.

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

How Much Is Your Time Worth?

When do I hire something out rather than doing it myself? 

Why would I pay someone else to do the work that I know I can do?

Have you ever asked these questions when you had a project that you needed to tackle?

Now that I am into my 40’s I am really having to weigh out how much work I should be doing and how much I should be hiring out.  My father taught me quite a bit to be handy around the house.  I can change out electrical outlets, switches, lights, ceiling fans, tiling, roofs, plumbing, do spreadsheets, sell, etc. 

I can do even more now with all the experiences I have had with homes including flipping one while I did all of the work. Most of the time I would have extra experience as I would have to do it twice do to trying to short cut something.  A good rule of thumb in my experience is that a well performed project should not reveal extra screws, bolts, or other retention components when are you finished. 

What I have sometimes wondered is if I am at a deficit because I am capable of using my own hands and time to do quite a bit.  I struggle with that I can do the project, but is it the most beneficial use of my time.  I want to do it to show myself that I can, but is this approach worth it?  This has been hard because small projects are very therapeutic for me.  I can work on something that is completed in a small amount of time compared to most of my projects that take months upon months to work on.  It’s nice to be able to step back and look at something that I have created with my own hands.  The issue is that I am doing this at a cost that I have never previously rationalized.

My mentor when I first got into sales taught me that wealthy people put a value on TIME.  When working on projects, thinking about investments, they calculate the cost of their time that will be invested in the project.  Time is something that we have a limited supply of.  When we are born time seems to be ticking away until we finally expire.  We cannot add hours in the day, multiply our time, we can only invest our time into those areas that we feel most important.

Lately I have had to start hiring out the work on my house so I can keep moving my business and projects forward.  I have had to put a value per hour that I would have to pay myself to perform the task.  If the quotes from contractors come in lower, or even close to my cost, I typically hire them to perform the work even if I am capable of doing it.   Most of the time they can actually do the work faster as well. 

I had to have two foundation walls on my house dug up, pushed back straight, reinforced, sealed, and then back filled. Now I am fully capable in doing this work, but it would have taken me months to complete.  I did not have the time to do this on top of everything I am working on.  It took the contractor three weeks to complete and I was able to work on other projects.  The cost for them to do all this work and in the time they did it was less than it would have taken me.  Sure, I would have been able to use digging equipment which would have been fun, but they did it for cheaper than I could with all of the time that would have been involved from me to do the project.

When preparing for that next project, career change, purchase of a home, or moving dirt think about the cost of your time as a function of the investment.   Think about the amount of work and hours that you will need to complete.  Then think about how much it would cost for you to do the work compared to hiring it out so you can be freed up to do other things that are more important. 

For those of you looking for a new job, this should definitely be part of your decision if you are going to change companies.  If the new company that you are interviewing is for instance 15 minutes each way longer of a drive, you need to calculate that into your salary expectations?  See 15 minutes each way is 30 minutes a day.  Multiplied by five working days a week is 2 ½ hours a week more driving when you could be doing something else.  Now assuming you have to only work 48 weeks a year that is 120 hours a hear you will be in the car more than in your current position.  Say you make $25/ hour, that is $3000 a year that you are losing to driving.  That is also not calculating the operating costs of your vehicle or fuel.

Next time you are figuring out a budget for a project you are about to take part in make sure you are also figuring in how much your time is worth.  It may reveal that training someone else may be able to do the smaller items so that you can focus on the higher value items.  If you are looking for a new career figure out the time investment and keep the focus on if it will get you closer to where you want to be in the time frame you are working with. 

Time is a precious commodity and we need to protect it’s value! 

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

How Do We Figure Out The Correct Leadership Program

How do organizations make the decision on what is the correct leadership program they need?  How do they implement fast and impactful curriculums with all the options in the marketplace?

A great deal of organizations look for implementation of new educational training for those they want to groom in their succession plans.  No off the shelf program seems to be the perfect fit for these organizations.  Yes ,it’s easy to implement something off the shelf, but why do something that is generic compared to what we want our organization to focus on?

I have been asked this question a few times in recently and the first thing I ask is what does your organization think is most important, besides profits…. Sometimes I get a pretty decent answer, but most times I get a blank stare which quickly refers to the mission or vision statements.

Core values, mission statements, and vision statements, are all good starting points.  The culture that the organization has is the main light for what the organization stands for.  What is the culture of our organization is what leaders need to look at.  What is the culture of  the organization is the heartbeat.    

We also need to know what goals the organization has for the next 1,3,10 years.  Where are we and where are we going is another core to what the leadership needs to focus the messaging of their leadership training on. 

The leadership needs to also look at the team members they want to groom to see where they need improvement on. 

We need to think of leadership like a toolbox.  We need to have tools for everyday use which off the shelf programs offer, but we also need specialty tools for those more complex jobs.  A screwdriver will not work on a plumbing fix, and a wrench will likely not work on an electrical issue. 

The same thought for our leadership programs is where we need to look in and see what our future leaders are going to need to take the organization farther than what we can.  If we want to grow the organization what we know and what our future leaders know is crucial. 

We need to look at ourselves and then grow ourselves.  Bringing in multiple consultants to help with the specific tools that are needed will help the organization gain traction faster.  Specialists are paid more in the medical field because they are higher trained in the specific area.  The same can be said for leadership consultants. 

This will take some time so don’t think that implementation will happen overnight.  The leadership team will need to meet a few times to make this decision.  It’s an important decision as we want the organization to grow and flourish in the future.  Take time and plan accordingly with the leadership team before starting the search for the right program. 

If we do this correctly, then we can look forward to long life for our organization even when we are relaxing in retirement rooting from the sidelines.

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

Light It Up!

Have you ever thought you can’t make a difference?  The subject matter you are facing is just too big for you to make a dent?  Your light is not bright enough to cast out the darkness ahead?

I was at CMA fest with my wife and friends this past summer in Nashville, TN.  I’m not a huge country music person after say the early 2000’s.  I mainly listen to other types of music.  At the event I was not as knowledgeable of some songs as the rest of the group.  I also didn’t know all of the musicians.  

During one of the sets Luke Bryan was singing and asking people to pull out their phones and “light it up.”  One by one we saw phones lighting up the stadium so much that when they turned the stadium lights it was like nothing had changed. Yes, there were over 60,000 people in attendance to do this. 

These little cell phone lights work good for close up needs for an individual, but for one phone to try to cast out the darkness in a stadium it would be difficult.  To do it together though, the darkness was cast right out.  It was interesting to see thousands of lights making this place light up.

We need others to walk with us on our mission which means we need to reach out to them for help.  This world of social media and movies make it seem like we need to be a lone wolf.  If you know anything about wolves they only survive in their packs.  On their own they die off quickly.

Just like wolves and cell phone lights we need others to come along side us to move forward.  We need to be able to ask for help, use our leadership skills to gain engagement, and be vulnerable.  That’s right we need to be vulnerable and ask for help.  One of the key ingredients of influence is vulnerability.  Yes, just like cooking, if we miss an ingredient the meal does not tast good and is tossed out.  

It is scary, but we have to take the risk to let others see who we are and they will more than likely offer a hand to help. We need to be comfortable in the uncomfortable in order to move forward with others.  Yes it’s messy sometimes, and there are different points of view that we need to work through on different topics.  We need to push through the hard stuff to get to the place we want to go.

There is the quote that says, if we want to go fast go by ourselves, but if we want to go far, we need to go with others.  

Just like scaling mount Everest, we need to have a group of people to reach the summit.  Most of those that have tried to do it by themselves have failed, or paid the ultimate price.  

Work with others and be vulnerable to be able to move forward is key.  

If we do then we can light up the world!

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

Not Customer Service, But Customer Experience

Have you ever had to wait an extremely long time for your food at a restaurant when you were starving?  Asking the wait staff for an update on the food seemed to bother them from their already busy agenda.  Meanwhile we believe that death is at our door. 

Upon asking the wait staff for an update, they seem not to care sometimes.  Sometimes we might get a part of the order taken off our bill.  Maybe the manager has to get involved to resolve the issue.  Tips are dwindled and the likelihood of returning to the establishment decreases by the second.

I was in Franklin Tennessee which is about 30 minutes south of Nashville this past summer.  It’s a great city where a lot of country singers live and other wealthy individuals.  It is a great little downtown filled with restaurants and shops.  There is one establishment that people rave about so the group of us decided to stop in.

We weren’t starving, but we decided to venture in and check it out.  I won’t give the name away, but they have these things called BONUTS that are delicious.  We ordered a set to go as well as some sweet tea.  You can’t go south without having sweet tea! 

After we ordered the person taking the order advised us to wait at a table in the middle of the room.  After about 15 minutes the waitress came by with a plate with BONUTS on them and we were confused because we asked for “to go”.  She dropped these off and then said she would get us some to go.

Another 15 minutes went by and nothing.  Now we had already paid so we were getting ready to just stand up and leave.  Figuring we had gotten what we paid for so no really harm done just some time spent waiting. 

We had asked someone working there to see if the order was coming soon and they went to check.  When they came back, they gave us a refund, gave us the to go order, and then another order because we sat for so long.   They also refused repeatedly to take the money back.  I mean we got what we paid for, but they were insistent that we be refunded. 

The running total now is three orders of BONUTS and a full refund because they were sorry for the wait.  I mean that is over and above customer service.  Not just here is your order, but here is your money back as well and oh let’s give you another order.  That is exceptional service and that is what drives customer loyalty.

When we go back to the Nashville area again, where do you think we will be going.  When I hear friends and family are traveling there, what do you think I will tell them when I mention places to stop?

When we are serving customers, we need to think about the customer experience.  Not that others should perform the job that are supposed to, but if we come in contact with the customer and they express a need we need to serve them well also.  We need to make sure we do our best to give the customer a great experience. 

If we do serve the customer well and provide an exceptional experience then they will be like sales people for us.  Just like I am writing about my story to share with all of you.  Our customers will share with all of their friends and family about the exceptional experience. 

Keep that in mind when serving customers and how we approach them.  We need to give them an exceptional experience if we want to drive customer loyalty.  Not just a punch card, but experience is what generates customer loyalty.

Now the flip side to that is if we underserve and provide a poor customer experience, what do you think they will say about our organization. 

We reap what we sow.  Plant seeds of exceptional experience and we will reap a great harvest in the future.

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

Are You Using A Compass?

Naval Captains, and old explorers used these interesting yet simple tools called compasses to help navigate how to get where they wanted to go.  Yes, they used other tools, but this one tool helped them stay on track for their headings.   Even in storms they used these compasses to stay the course.

Today we use directions and a voice in our navigations tools to tell us turn by turn which way to go.  The early days had us sometimes driving on unpaved roads and some stories of people driving right into water because they believed the navigation units solely. 

In our everyday lives we need to use a tool that helps us stay on track.  There are many names for the tool like mission statement, vision statement, goals, etc.  I like to call it my compass.  I have a compass that I have created to help me use what I know about myself and how I am wired to make planning for the year have the best chance of success with my goals.

Yes, it is something from church, but it’s a took the DISC assessment, a gifts assessment, and our passions to help us make a purpose statement.  We need to live on purpose otherwise will just be drifting along with no direction.  Those that are intentional and lean into their compass do move forward with great speed and intentionality. 

By having a compass (purpose statement) we can eliminate detours that take away the most precious commodity we have available…TIME.  Yes, time is something that we are not able to add, multiple, but only subtract and sometimes divide.  We lose a lot of time and energy if we are doing tasks that don’t align with what fuels us forward.

Ever get to the end of day 30 and you are still worn out, tired, and with an empty tank?  Sure, we did something, but did that something actually get us closer to where we want to go?  Did it give us more tools to help us move faster in the future?

I have been in seasons where I was serving on countless non-profit activities, serving the community as a volunteer fire fighter, playing in adult flag football leagues, etc.  These all seemed fun, but did they help me get to my end goal?  I still support in some ways and have an active community, but I have chosen to put my energy in learning how to communicate better and help others through this blog, my Youtube channel, and my trainings to help businesses and leaders succeed. 

I have been intentional over the past decade to make sure my family will be taken care of, preparing for my later years, and how to help impact others for the better.  I have said no to good things in order to say yes to great things.  It has and is still a charted course I am on, but I know the path I need to take to get there.  Without my compass this would not be possible.

Having a compass to guide our path to the future selves we want to have, we need to be intentional and know what it is that we want to achieve.  It can be monetary, but it can also be relationally.  We should have a compass and a clear vision of where we want to go, before we just start moving because we only have a short period of time to get there before the sands of time run out for each one of us.

What does your compass look like?

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

Just One More...

Have you ever wanted to just give up?  This fight is just too much and why am I still doing this?  It’s just too much effort and it shouldn’t be this hard?  Do you still get up and give it one more shot anyways?

We all get knocked down many times in our lives with different set-backs.  Set-backs are not failure.  I don’t like the word failing unless I have totally given up.  Set-backs are just what they sound.  In football set-backs are like getting hit behind the line of scrimmage by another person that loses you a yard or so.  Basically, losing momentum for a short period of time.

As long as we keep getting back up and trying one more time we are not failing.  I have had many set-backs in my life, whether they be relationships, business, financial, health, etc.  One thing that I can pride myself on is that I got back up and gave it just one more shot. 

Yes, we should not just keep running into a brick wall in hopes it will break down finally by some miracle.  There are times when we have to walk away, but those come after we have set our limit of how much we are willing to try.  I have even given one more try even after that limit as well.  I guess I am just stubborn.

I like to make sure that I have exhausted every opportunity before I walk away from something.  Yes, it may have given me more pain, but in most instances, it has been that “one more try” that has elevated me past the issue and I have moved forward. 

Too much of our culture is set up that if there is any kind of resistance then we should try something else, or move away. We have a Failure Culture in this world that says if something is hard, then we should move to something easier so that we can have that sought after “good life.”

I have met many successful individuals and one thing that they all have in common is that they have gotten back up with that “one more try “mentality.  They face challenges, get knocked down, and get back up.  Some may take a little longer than others, but they still get back up. 

We must keep grinding especially if it is that dream that we have had since we were younger.  Our mission that we set out on, the path we were born for.  We need to keep getting back up and driving forward.  Just one more step, one more pushup, one more phone call, will get us closer to the that goal. 

Having that “one more try” mentality will allow up to build up our resilience muscle so we are stronger.  We need this if we are going to grow any kind of life change, business, or movement.  So get back up and give it one more try because you can do it!

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

The Ringleman Effect And How It Affects Engagement During Meetings

Ever wonder why some meetings it seems like everyone is engaged, but others people seem to be staring off at other screens.  Some people are busy working on other things and now really paying attention to what the team is discussing?  We are not talking about the mute button issues here either.

There is an effect that occurs especially in large meetings known as the Ringleman Effect.   The Ringleman Effect is basically summed up that as when group size increases, engagement decreases.  That’s right, when the size of the meeting grows then engagement actually decreases.  This is why we have people asking to please repeat the question quite often. 

During large meetings people tend to start working on other tasks “multi-tasking” which is actually ineffective.  Science has shown that we are unable to focus on more than one task at a time with effectiveness.  Think about how many crashes occur while someone is reading a text or email on their phone these days while driving. 

The size of the meeting will dictate the expectation that the attendees will have.  Most won’t realize it until they are in the meeting and see the list of attendees growing.  When I speak about trust there are certain levels of trust that are given in one-on-one interactions compared to larger groups.  So as the meetings get larger trust actually goes down.  Trust effects engagement levels.

If we want to have higher levels of engagement in our meetings we need to start looking at who really needs to be in the meetings for the specific topic.  We need to focus on who really needs to be in the meeting and not just dropping a calendar on every person’s schedule just to get the masses.  I know some people in larger organizations will say that they need to get managers involved as well to move things along.  Do we need them on the initial call to understand the situation though?

People also get irritated when a meeting is set up when they already have one or two meetings scheduled during that time.  They feel like others don’t respect them enough to look at their calendars before setting up a meeting.  That means that trust goes down.

What can we do to drive higher levels of engagement during meetings?

We can look at the topic at hand and only invite those that need to be invited to the meeting as one option.  Do we need to have the finance team, engineering team, and management when there is a small quality issue with the manufacturing plant forgetting to paint the product, or packaging the product improperly?

We can set up a couple of meetings to focus on specific topics.  Yes, it will take more time for us, but in order to get more traction, we need to move forward faster.  We can also only have the specific team members needed for each topic to talk so there aren’t others sitting online wasting their time as well as not paying attention.

We can set shorter meetings and keep them specific in topic so we are only running 15 to 30 minute meetings instead of trying to block out the entire hour which people are less likely to give up.  The smaller window of time will be a smaller investment to the attendees which will garnish more engagement.

We can also focus on building rapport with others.  If there is extra time, then we can catch up with team members even virtually.  We can see how they are doing, catch up on topics they may mention that they spoke in passing during the meeting.  Show others we care will go a long way in gaining engagement during our meetings. 

Focus on the other people we are asking to spend the time with us and how we can better use their time and we will have more effective meetings with more engagement.

Have a great week!

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

Why We Need Rest

Do you ever get back from a vacation and think that you need a vacation from your vacation?  Are you able to unplug when you are away from the office on vacation?  Do you feel truly rested after the weekend?  How often when you are supposed to rest are you checking emails for work behind your family’s back?  Like you have some secret mistress known as a J.O.B.

I have been spending the time to relax on my Sundays over the past year.  I take time to rest because I keep a pretty rigorous schedule.  I’m up between 5 and 6 am to get started on my day by prepping with reading, my devotions, and my goals.  This is all before I hop in the shower to get ready to work.  

I work hard and workout hard.  This means when it is time to rest, I need to rest.  Now I don’t have an oxygen chamber, freezing chamber, or any of that scientific stuff.  I take power naps, read, hang out with friends and family, take walks, relax on the boat, etc.   I need to unplug so that I can refresh my mind.  

When our mind is constantly going and firing on all cylinders it gets fatigued.  Our brain needs rest to repair and form new synapsis.  Which is why when we are rested we typically come up with the greatest break throughs for problems that we are trying to solve.   Our creativity goes up, our brain does not feel foggy, our decision making is more clear, etc.  Forbes did an article that is helpful with understanding why we need rest with some action steps we can take to accomplish rest.  

I know there are some of you reading that think that sleep is for the weak and the dead.  That is something my mother still says to this day.  The toughest people I have ever met are Navy Seals.  There we twenty years older than me and could outperform me.  These people actually go through something called Hell Week and they are up with no sleep for days.  Not hours, days.  They hallucinate, they have depleted testosterone levels, they have trouble making decisions, etc.  

A gentleman names Kirk Parsley was an active seal and studied health and he actually teaches high performing people on the effects of sleep.  I have put a link here for a quick video of him talking about sleep.  He briefly talks about how these high performers had testosterone levels of young girls because of the deprivation and constant fatigue from lack of rest.

If Seals and athletes need to make sure that they take time to rest, the rest of us humans should take notice.  We need to make sure we are having self care.  I know for some people may think they are stronger than the rest and can go without rest, but it is true.  We need to unplug and rest if we are going to continue to function at high levels.  

If we do not take time to rest then we will not function and it can impact our health with different diseases.  Not just being grouchy, but actual diseases that can kill us.  Do yourself a favor and take time to unplug to rest and recover so that you can get back into the fight rested with more capacity.  

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

How are Your Goals Doing?

New Years resolutions are made each and every December 31st and fail by the first two weeks of the new year.  Only about 8% of people achieve goals according to the university of Scranton.  Only 8% succeed in their goals.  That is staggering.

We wonder why productivity is low and that we can’t stick to things?  It’s staggering to think about how many people don’t take time to work on their goals.  Now I have to say that it wasn’t until about 5 years ago that I jumped onto the 8% train.  I just pushed forward on whatever I thought I could do which is why I did not have much success throughout the years.  When I got disciplined and wrote down my plan, is when I started seeing change.

Each year I take time in December to look back at what I have managed to accomplish for my goals list, what I need to focus on, and what my core values still are.  I actually use the EOS system for my goal setting and I write them down and work through them each quarter of the year.  This allows me to keep reviewing and seeing how close I am towards the larger goals on a quarterly basis. 

Now I am not saying that I am perfect.  I do miss some goals like trying to get down to a weight target, or achieving my annual sales numbers.  Even if I fail for the target, I am still making movement which is better than aiming at nothing.  If we set a goal and hope to achieve it, then we are at a disadvantage because without a plan hopes / dreams perish.

We need to have action to put forth towards our goals.  Other leadership gurus will tell you that you have to have smart goals.  Which means they have to be specific, measurable, achievable, realistic, and time bound.  That has been the system that people have been using for the past few years to describe good goals.  That is fine if you just want to check in every now and then to see how you are doing, but for intentional people we need to be checking on them at least once a quarter if not more.

I’m more of an application oriented / task person, so my goals revolve around me using my goals as steps in a larger process to achieve them.  That is why I like the EOS system that I can make smaller goals each quarter for the larger goals.  

If I need to make so many blog posts per year, or videos per year, I need to break down how many I need to do per month and make sure that I action accordingly.  Because I also like to compete with myself, I try to beat the timing each and every time.

We need to have goals and break them down into manageable process steps that we can work to make our goals come true.  By simply putting something down on paper we will not be able to make goals come true.  We need to make a plan and have a process in place to work towards those goals each and every day / week.  

Kind of like waiting till the last minute of semester to study for a final exam.  It typically does not work out well to wait until the last minute which then seems like an overwhelming task.  If we take it small bits over time to truly learn the material, we will be able to walk into the final exam with more confidence.   

We need to set goals and back up those goals with a plan if we want any chance of success.  What are some of your goals that you are working towards and how are you doing on them thus far?  We are over halfway through the year so we need to pick up the pace to finish strong.  We don’t walk to the finish line, we run!

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

Fit people Are Very Productive

I have met with a great deal of very successful people in my life.  Those that are success business professionals, owners, pastors, non-profit leaders, and heads of their family.  One thing that is common with all of these successful people is that they take time to invest in their fitness lifestyle.

By being disciplined with fitness and taking care of their bodies, people are fueling themselves.  I know this sounds counter intuitive as working out and fitness is expelling energy, but things happen when we work out.  Our brains release chemicals that help our moods, mental capacity, and reduces the effects of stress. A study out of BYU helps us understand the benefits of fitness.

I have been working out disciplined for well over a decade.  Now I don’t have the 6 or 8 pack abs that trainers show off on their Instagram, but I do have a greater mobility and strength than I did when I was younger.  I am in better shape now than I was in high school and college.  I have been disciplined on my working out and stretching.  

What has happened is that I have been able to be more focused on other things, have more endurance when tough times happen, be more resilient, manage stress better, and by more disciplined in other areas of my life as a by-product.  

One of my mentors when I was getting into sales who was a successful business man and ex-navy seal always made time for fitness.  He worked about 90 hours a week on his business, but still found time to fitness.  He had hobbies, but was very disciplined on his fitness.  As a result, he was able to make clearer decisions and take risks that he was able to analyze better with more focus.  

In downtimes of our economy, he was able to take advantage and grow his business.  He was disciplined in the fitness area that also allowed him to make more mental decisions without the doubt that comes along with the stress.  

We need to make sure that we are disciplined in our fitness if we want to excel in our lives.  Without being disciplined in this area, we will have a harder time being disciplined in other areas of our life.  I know that some people will say that they just don’t have time to set aside for fitness, but if we read that article referenced at the beginning of this post, you’ll see that we don’t have time not do focus on fitness.  One quote that I am always reminded is the one below from Tony Horton, “The joy of discipline, or the pain of regret, which will it be today?”

Focus on fitness and let that bleed over into other areas of our lives and we will see ourselves improve, have better stress management, longevity, and have great levels of mental capacity.  

Keep in mind that fitness does not mean running a marathon, or doing an ironman, it is getting physically moving and strengthening in small increments over time.  It’s not great leaps, but small steps over and over that will achieve the greatest results.  

Maybe its taking a walk outside, or picking a fitness program that has been put on the back burner, or maybe it’s just paying with kids more so you can get started.  Either way start today and finish stronger! 

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

What Are You Learning?

It has been said that learners are growers.  Those that are constantly evolving in their learning are those that are successful.  Those that have excelled in areas typically don’t stumble into those successes.

I have been reading and learning trying to add new tools constantly by reading at least 12 books a year.  One a month.  I do this by reading ten pages a day.  Small steps over time to accomplish a larger task.  I also invest in myself for trainings as well.  I then take time to apply what I am learning.

Just because we are learning new items, does not mean that we have it automatically engrained.  We actually lose about 50% of what we learn in the next 24 hours.  If we don’t apply the newly gained knowledge then we will forget it and that is actually just a waste of time.  

We need to apply what we learned so that our mind and body start to really save this information for future use.  Whether it is a book, training, trick, etc we need to apply what we are learning if we want to record it for future application. 

It’s like learning to waterski.  It took me about three years to learn how to waterski and gallons of water up my nose.  I thought I was going through an interrogation at some points.  I kept trying to learn how to get up on two pieces of wood and a rope that was tied to a boat.  

After I learned how to waterski on two ski’s I learned how to ski on one.  Balance was not something I had a lot of when I was younger so this took some time.  There were a great deal of highlight reel wipeouts.  I’m sure if digital cameras and social media were around back then, I would have been one of those celebrities of fails.

I finally got good enough now that I can start from deep water on one slalom ski and cut across the wake at speeds of 50 mph without wiping out.  I also don’t have to attempt every day to do this.  I actually only do this once or twice a year now, but because I learned and applied, I am able to show up now and do it without too many attempts.  I can enjoy all of the work that went into learning and go out and have fun.  

By applying what we learn we are able to achieve higher levels.  We need to keep learning and keep growing if we want to get to a better place.  We have to keep up with this process to accomplish more.  It’s okay to want more and to work towards it.

To do this, we need to apply a date to when we want to accomplish by.  Having that target out there will keep us focused on moving forward because it is real.

What is something that you have been putting off learning, or applying that you have been nervous to?  It’s okay to try and and have set backs.  If we don’t try that is actually failure.  As long as we try we are not failing.

Post in the comments something that you have been wanting to learn / apply that you are going to do now.    

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

Be The Bridge

Have you ever wondered how some people just seem to build influence with others so quickly?  That they just seem to gain engagement without much effort?  

Today let’s talk about one of the concepts that I teach in my Unmatched Influence training, and is also part of my online Trustworthy training below.  It’s called being the bridge. 

This concept was something I stumbled onto when I was new to a particular sales territory that I moved into for one of the organizations that I worked for in my career.  I was not the only part of the organization that was new to this territory.  The entire organization was new.  

We had no previous relationships in this territory so we were starting from scratch.  We were hustling to get the business growing and fast.  This part of the United States was also considered a good ole boy network.  If you were an outsider, good luck…

I started building relationships with customers and prospects as fast as I could.  I was working extra hours and getting to know the territory and who were the top prospects.  While doing so I was building my CRM (Customer Relationship Management) database as I went.  I was asking all sorts of questions.

There was a lot of caffeine and memorization as well.  Back when my memory was great…

One day I was calling on a customer that was asking me about a software they were looking at using for their business.  I knew nothing of the software and was curious as to why I was being asked.  It was because I was an electrical engineer by training.  Like just being an electrical engineer made me understand all types of software.  

Granted I could probably debug some software issues and fix windows issues, but know all software was not something that I could sign up for.  What I did know is that another customer about three hours north of this customer actually used this software.  

I reached out to this other customer and asked if they wouldn’t mind answering some questions for another customer not in their territory.  The answer was yes and they had a call which resulted in the customer asking the question to avoid some pitfalls that the other customer had.  They switch over to the new software was a success.

What I didn’t expect is that the customer that I helped get in touch with this other customer was grateful and started confiding in me more and more.  Asking me questions about more business solutions and ideas and telling others that I was the go to person for help.

This began a snowball effect which resulted in me getting more phone calls from potential customers than me having to chase them down.  I was building influence faster and faster.  Now the initial help that I offered by connecting the two customers did not result in sales that day, but it did build a relationship and influence in the entire territory fast.  

I call this “Being the Bridge.”  By connecting others that are able to help each other I am also granted influence and credibility as well.  By being the bridge, I was able to gain much faster influence in my territory that I actually was being asked to stop in to help.  It also netted me a great deal of business.  I was growing my territory at a fast pace, I won the award for top sales person for the United States, and grossed more income all by serving the customers by bridging them together.

To build influence, we need to serve those around us whether they be customers, or team members.  We need to use the open hand and not the closed fist when interacting with them.  If we do so, we will be successful in building unmatched influence that will allow us to go further faster with others.

I hope this helps you on your journey to building influence.

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training

What Are The Ramifications?

Ramifications are all around us.  From the decisions we make, to decisions that others make that affect us.  These ramifications come about from all sorts of different directions.  It’s like pushing a domino and watching them race forward knocking down the next and the next.  We have ramifications for our decisions that we make and we need to help others navigate their ramifications for their situation and issues as well.

Today I want to focus on the ramifications of our customers and team members decisions on how they respond to their situation and issues.  The past weeks we talked about issues and how to help understand the customer and team member’s current issues they are facing from the situation they are in.  

We need to also understand what the ramifications are if the issues and situation are not resolved to the outcome they want.  This may mean that they end up buying a competitor’s product / service, or joining another organization to where we have to find a new person that fits our culture, has the tools we need to perform the task we need them to perform, etc.

It benefits us to make sure we are reaching out to help our customers and team members that are facing a situation and issues to avoid the ramifications that hurt our bottom line.  Not so that we are just focused on our bottom line, but that of serving.  By doing this we can actually build trust and engagement with customers and team members.

A great deal of sales professionals and leadership people think that it’s just a numbers game and to a small point that is true, but for the majority by showing up and showing we care we can maintain long lasting relationships and avoid the waste of money on onboarding new customers and new employees.  We need to put a value on others in order to build lasting relationships and trust.  Otherwise we risk spending more money to onboard.

Every customer and new employee has a cost involved with getting them set up and up to speed with our systems and processes.  We lose time and money when we have to consistently perform this loop.  Now we can’t eliminate every instance of this, but we can minimize this by focusing on serving our customers and employees.

Asking questions to understand the situation, the issues, and the ramifications will help us to understand our customers and employees.  When we truly understand these three areas, we can then help find solutions for them that likely will minimize cost impacts to our organization.  

When we are successful in helping them, trust goes up which means speed goes up and costs go down.  

This means more PROFITS!!!  

Who doesn’t like more profits?  We also gain more engagement from this process of understanding others as well which means that we will be able to make it through the hard times together.  

We need to take the focus off ourselves and serve those around us if we are going to gain traction.

For more information on building trust and understanding people check on the links below for my online trainings that you can do at your own pace.

Have a great week!

“Businesses wonder why it is still hard to be thought of as the brand of choice with customers.  How can our business make more profitable transactions and stay out of the commodity battle with low profits?  I equip your sales team to walk with the customer through the five buying decisions, and in the correct order to generate explosive revenues with greater profits!”

www.kevinsidebottom.com

https://drive.google.com/file/d/1lWIVasmkFsoYL4h0AqIZgH6LC3qaw_gI/view?usp=sharing – client profile sheet

https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518 - Book

https://kevinsidebottom.kartra.com/page/5AF12 - Sales Process Uncovered Online Training

https://kevinsidebottom.kartra.com/page/68N10 - Trustworthy Online Training